FAQ

The cleaner recommended for use on all Precor equipment is Simple Green®. The recommended dilution is 1 part Simple Green to 30 parts of water. Do not spray directly on the equipment. Spray the solution on a clean lint-free, cloth before applying to the equipment.

Forefoot numbness while exercising is annoying but not harmful. In fact, you can probably alleviate or even eliminate the symptoms by positioning your feet flat on the pedals, as opposed to lifting your heel with each stride. This can also occur when using a treadmill. If you have any concerns, you may want to consult your physician.

Precor equipment calculate caloric consumption from a proprietary algorithm based on an average profile developed in conjunction with the American College of Sports Medicine. A number of variables determine the formula, including weight, speed, incline setting and torque. Since people burn calories at different rates, it is impossible to create absolutely accurate calorie burn rates without using sophisticated and sensitive monitoring equipment. Therefore, the calorie burn rate shown on the console fits an average profile. The actual accuracy of the results depends on how close you are to the average profile. These results should be used as a benchmark and not as an absolute measurement.

The primary difference between home and commercial equipment is the engineering and construction to ensure reliability and performance under different use conditions. Precor commercial equipment is designed to withstand near constant use in facilities, while home equipment is built to withstand use in a home setting. Home equipment also features more user amenities and individual-based programming such as User IDs, workout logs and safety features. Home equipment is also generally smaller and weighs less than commercial equipment.

"The treadmill belt sliding over the deck surface can, in certain environments, generate a potential of static electricity. In general, this static potential is discharged through the treadmill’s frame grounding. However, in particularly cold, dry environments, residual static potential may remain. This behavior is most evident in the winter, particularly in colder areas. The most effective solution is to raise the relative humidity in the area of the treadmill with a humidifier.
If you continue to experience static shocks, it’s possible that the belt is being insulated from the frame. In cases of continued static shock, Precor recommends that you call the Precor Authorized Dealer that you purchased the treadmill from to have a Precor Authorized Service Technician examine your treadmill, or call Precor Technical Support at 1-800-665-4404. "

If you own a 120 volt model, leaving the power on for a period of 50 days will make the software shut down the resistance feature of the equipment. Simply cycle the power to restore resistance.

The telemetry (wireless) heart rate system depends on a strong, clear signal being presented from the chest strap transmitter to the receiver inside the equipment console. In order to present a clear signal, you should correctly position the chest strap snugly against your body. (See your Owner’s Manual for additional details). Moist skin helps the transmitter strap make good contact, so perspiration or even dabbing a bit of water onto your skin may help.
When you first begin using the heart rate strap, lean in close to the equipment console for a few seconds to allow the receiver to pick up the signal. Once the console has a lock on the signal, you can step back to a normal exercise position and begin your workout.
If the equipment has touch heart rate grips, you should not touch them while using the chest strap, as this will override the telemetry heart rate system. If the chest strap is several years old, it is possible that the battery in the strap has lost its charge. If this is the case, contact your Precor Authorized Dealer for assistance, or contact Precor Customer Support at 1-800-786-8404.
Finally, wireless heart rate signals are susceptible to outside interference from other signals present in the area. Likely items that may cause such interference include wireless internet devices, cell phones or cell phone towers, and wireless dog fences.

Touch heart rate readings depend on a strong, clear pulse to be read from your hands. In order to generate a clear signal, gently grasp the sensors. Do not tightly squeeze the touch sensors, as this can negatively affect the pulse in your hands, and make it more difficult to get an accurate reading. Use of the touch heart rate sensors while exercising at higher intesity is not recommended for reasons of safety and accuracy.

The sensors can provide better readings if your hands are warm and moist. If you have difficulty getting a reading right away, try again after a few minutes of exercising. Typically exercise will cause most people’s hands to become warm and moist.

The touch heart rate feature may not be accurate for every user or at every speed. Touch heart rate may also be affected by an individual’s unique physiology. For example, some individuals have a stronger pulse in their hands compared to others. Individual results may vary. Touch heart rate readings are intended for reference only, and the touch heart rate feature is not a medical device. Proper use of a chest strap may help to improve accuracy.