Retention is a topic of concern for any company, with business leaders continually asking the question, “How do I get my customers to come back?”

In the ever-changing fitness industry, customer retention is a constant. Not only are gyms competing against geographic competitors, but also with the increase of streaming fitness and online technology, they’re competing with anyone who wants a foot in this dynamic market.

As a facility leader, how do you keep your members walking through your doors? The answer: by focusing on customer service and member experiences.

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