Delivering excellent service has been foundational to the Precor experience since day one. We work to serve you, our customers, in the best ways we can: through genuine, caring experiences that address your needs in an efficient manner over the phone, via email and in-person.

Take a look at some of the factors that contribute to our deeply-rooted philosophy of making your interactions with Precor the most meaningful and helpful.

High-Tenured Team

Our customer service team members have worked at Precor for an average of 8 years – with some team members clocking in at over 20 years! With a tenure this high, it goes to show that our customer service team is truly passionate – and deeply knowledgeable – about the products they help you with. We hire carefully, we train our team to make the right decisions and we have fun together along the way. Our service team is considered to be cheerful experts who know how to support Precor customers and really get to the bottom of any issues.

Empowered Team Members

At Precor, we believe in situational judgement over rules. What does this mean for you and your facility, you may be asking? It’s simple – we trust our service team to make the best choices that result in satisfied customers. They have the freedom, latitude and empowerment to call their own shots when it comes to making things right with customers.

Honest, Open Conversations

You know that feeling you get when you’re on the phone with a service representative and you can tell that they are reading word-for-word off a script? It can feel frustrating and disparaging. Luckily, that is not something you need to worry about when you contact Precor Service. Our team members have actual conversations with you and are not asked to keep calls short. They want to hear everything from your side and make sure they’re getting the full story so you get the best service.

Incentivised to Provide the Best Support

While many customer service teams are required to hit a quota or a certain number of calls or cases they need to wrap up, Precor customer service is not. We expect our team to do the best thing for customers and that includes taking the time to do things right. Additionally, our warranty savings come from the quality of the products we produce, not restrictive customer support policies, unlike many large corporations.

Invested In Customer Experiences

Fun fact – our customer service team is one of the largest departments at Precor. The reason for this is because we strive to provide the best support and experience possible for our customers – from start to finish and beyond. We will take care of you from the moment you express interest in Precor until long after you buy.

Parts in Stock Year-round

Let’s face it: without replacement parts available, no customer service team can be effective. Precor places great importance on having the parts customers need, when they need them. We have parts warehouses in Woodinville, Washington; Irvine, Scotland; and Shanghai, China. Precor maintains 400k in the head office warehouse and 50k+ in each mobile service van in all states.

At the end of the day, everyone who works at Precor is involved in customer service in some way or another. We want to make sure that you have the best experience with your Precor products throughout their entire lifetime.

Have questions or need to get in touch with a Precor customer service expert? We are here for you.

Give us a call at 1300 796 636 or drop us a message at precor.com/service. We will be in touch soon!